Telecommunication

Today, the telecommunications industry includes local telephone service, long distance telephone service, wireless telephone service, paging service, Internet service, Voice over Internet Protocol (VOIP), and a wide array of other competitive products and services. All of these different methods of communication operate through networks forming a global telecommunications industry. QCS is one of the company who realizes that in order to grow, we must move beyond merely providing new products and services, and participate in redefining the market. A clear vision and resources to execute strategies will distinguish industry leaders from industry slackers. QCS offers end to end business process for all the telecommunication industry. Outsourcing has the great potential of helping the telecommunication companies manage the over head cost, Pressure, gain access to specialized professionals, gain and establish strategy to retain and acquire more customers.
QCS Offers a customize services to manage and facilitate business processing for Telecommunication industry. Our services offerings include helping to get connected with your goal, Customer satisfaction.
Sales
• Inbound & Outbound sales
• Lead generation
• Welcome calls
• Activation services
• Up selling & Cross selling
• Order Processing
• Telemarketing
• Sales order Processing
• Order processing
• Contact verification & Renewals
• Installation
• Voice Problem
• Hardware/equipment support
• Warranty and Post-warranty support
• Order Provisioning
• Technical validation and support
• Rejected order tracking
• Multi vendor tracking
• Billing
• Delivery Conformation
• Data management
• Inbound Contact center
• Collection Services
• Billing information
• Account inquiries
• Change of personal details
• Reporting
• Survey
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